Examining factors affecting mobile social media customer-to-customer interactions in real-time service encounters
- Creator: Lucas, Ben , Carlson, Jamie
- Resource Type: book chapter
- Date: 2015
Exploring factors affecting mobile social media interactions within service environments: a theoretical framework
- Creator: Lucas, Ben , Carlson, Jamie
- Resource Type: conference paper
- Date: 2012
Understanding e-WOM influence using social location based services: qualitative evidence from service encounters
- Creator: Lucas, Ben , Carlson, Jamie
- Resource Type: conference paper
- Date: 2012